Legal Notices

Regulatory Information

Sterling & Vance Solicitors LLP is a limited liability partnership registered in England and Wales (Registration No. OC000000). Authorised and regulated by the Solicitors Regulation Authority (SRA Auth No. 582910). VAT Registration No. GB 000 0000 00. Registered office: 30 St Mary Axe, London EC3A 8EP, United Kingdom. A list of members is available for inspection at the registered office.

As a firm authorised and regulated by the Solicitors Regulation Authority, we are bound by the SRA Standards and Regulations, which can be viewed at www.sra.org.uk/solicitors/standards-regulations.

Professional Indemnity Insurance

The firm maintains professional indemnity insurance as required by the Solicitors Regulation Authority. Details of our insurer, including the territorial coverage of the policy, are available on request from our registered office at 30 St Mary Axe, London EC3A 8EP, United Kingdom.

Complaints Procedure

We are committed to providing a high standard of service to every client. If you are unhappy with any aspect of our service or a bill, please raise your concerns in the first instance with Jonathan Vance, who can be contacted by telephone on +44 (0)20 7946 0301, by email at enquiries@vancelegalchambers.com, or by post at 30 St Mary Axe, London EC3A 8EP, United Kingdom.

We will acknowledge your complaint promptly, investigate it thoroughly and provide a full written response once our investigation is complete. We aim to resolve all complaints within eight weeks of receipt, which is the statutory period after which you may refer the matter to the Legal Ombudsman if it remains unresolved.

The Legal Ombudsman

If you are not satisfied with our handling of your complaint, or if eight weeks have passed since you first raised it with us, you may refer your complaint to the Legal Ombudsman, an independent body established to resolve complaints about legal services. You can contact the Legal Ombudsman:

• Online at www.legalombudsman.org.uk
• By telephone on 0300 555 0333
• In writing to Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

Complaints to the Legal Ombudsman must normally be made within six months of receiving our final written response, and no more than one year from the date of the act or omission complained of — or one year from the date on which you should reasonably have known there was cause for complaint.

Reporting to the SRA

If your concern relates to our professional conduct rather than the service you have received, you may also raise it with the Solicitors Regulation Authority. Information on how to do so is available at www.sra.org.uk/consumers/problems/report-solicitor.

Website Terms of Use

The content of this website is provided for general information only. It does not constitute legal advice and should not be relied upon as such. You should always seek advice from a qualified solicitor on the specific facts of your matter before acting.

No solicitor–client relationship is created by your use of this website or by the submission of an enquiry through our contact form. A solicitor–client relationship arises only once we have completed our client onboarding procedures and issued a written engagement letter confirming that we act for you.

The content of this website, including its text and graphics, is the copyright of Sterling & Vance Solicitors LLP unless otherwise stated. It may not be reproduced without our prior written consent, other than for your own personal, non-commercial reference.

Where this website links to external websites, those links are provided for convenience only. We do not endorse and are not responsible for the content of any external website.

These terms of use, and any dispute arising from your use of this website, are governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.